Terms & Conditions - Ireland

General conditions

Booking Deposit:

A non-refundable booking deposit of 20% (reduced at certain times of the year) of the total rental cost of the property plus a non-refundable €56 booking fee is required at the point of booking.

Trident Holiday Homes reserves the right to request full payment for bookings for special events or festivals at the time of booking. If this is applicable online customers will be contacted after an online booking is made to pay the balance of the booking deposit required. Callers who book via the call centre with our reservations department will be required to pay the increased booking deposit at the point of booking.

Balance of Payment:

40% of the property rental is payable eight (8) weeks before your arrival date with the remaining balance due no later than four (4) weeks before your arrival date.

We will send you an email 7 days before your balance due dates to remind you that your balance will be automatically collected from the card you provided at the time of booking on the balance due date. After we process your payment, you will then receive a receipt for the balance paid. Details of how to collect the keys to your property will be sent with your final balance receipt.

If we are unable to process your card to collect the balance due, you will receive an email notification to update your card. If we do not receive updated card details at this stage your booking will be cancelled and the deposit retained.

In the case of special offers, the balance due date may differ.

Change to Your Booking:

If you wish to make a change to your booking, there will be an additional administration charge of €25.  We cannot guarantee that we will be able to facilitate your request for such a change.

If we facilitate a change, your right to a subsequent refund under our cancellation terms is no longer applicable.

If you wish to change the date/location and we can facilitate you, then please note that –

i) if your chosen date/location is a higher price than the original booking, you will need to pay the difference plus the administration charge

ii) if your chosen date/location is a lower price than the original booking, we will issue you a voucher for the difference less the administration charge.

Method of Payment:

We only accept payment by Debit or Credit Card, Pay Pal or Bank Transfer. Payments by cash, cheque or Postal Orders are not accepted. 

Upon making a card payment (Mastercard, Visa, Debit, Revolut, etc..) you are authorising Trident Holiday Homes to send instructions to the financial institution that issued your card to take payment(s) from the card account by the terms and conditions stated on this website.

Cancellation by Customer:

If you wish to cancel your reservation, the following charges will apply:

On all reservations:  The Booking deposit is withheld except where cancellation is made within 24 hours of making the booking. In such a case we will refund all monies paid excluding €56 to cover administration & credit card costs.

8 – 4 weeks before the date of arrival:  In all cases the Booking Fee of €56 is non-refundable, and 50% of the total booking value (Excluding the Booking Fee) is withheld. 

4 – 2 weeks before the date of arrival: In all cases the Booking Fee of €56 is non-refundable, and 75% of the total booking value (Excluding the Booking Fee) is withheld. 

Less than 2 weeks before arrival date: The Booking Fee is non-refundable and 100% of the total booking value is withheld

We strongly advise that clients take out travel insurance to cover any costs associated with having to cancel a holiday. We can offer you Cancellation Insurance ( T&C here)  at a cost of 5% of the accommodation cost. This can be taken out at the time of booking or any time up to 8 weeks before arrival.

All refunds to credit cards incur a 2% charge for bank fees.

Cancellation Insurance:

Full details on our Cancellation Insurance can be viewed here.

If you have purchased a cancellation insurance policy from us, any claims for cancellation costs must be made directly to the Insurance Company. Trident Holiday Homes act as an agent of the Insurance Company and are not involved in processing claims or issuing refunds, this is strictly the remit of the Insurance Company.

The procedure is as follows:

You must notify us by email (from the email address that we have on record) that you wish to cancel your booking and then make a claim with the Insurance Company for a refund.

Full contact details on how to make a claim and where to send in any required documents are contained in the email sent to you by the Insurance Company when you purchased the policy. If you have any queries about making a claim you can contact them by email at [email protected]

Major Changes to Your Holiday:

Occasionally, we need to make major changes to the price or accommodation booked by Customers.  If these changes are made after your holiday booking has been confirmed by Trident Holiday Homes, you may either:

1. Accept the new arrangements offered by us; or
2. Cancel your holiday with us and receive a full refund of all monies paid.

Force Majeure:

If because of a “Force Majeure” event or similar Trident Holiday Homes is forced to curtail, alter or cancel a holiday, we will allow you to carry forward amounts paid for Accommodation (excluding any amounts paid for Booking Fees) to another holiday taken at the same location within 12 months of your booked holiday.

We will also waive 50% of the applicable booking fee on any new booking. However, the client shall not be at liberty to maintain a claim for compensation or otherwise arising because of the said curtailment, alteration or cancellation of the holiday. 

In these terms and conditions the term Force Majeure shall mean Acts of God, natural disasters, adverse weather conditions, fire, epidemics, health risks, destruction or damage to holiday accommodation, water or electricity supply issues, riots, acts of civil war, civil commotion, requisition of property, insolvency or default of any provider of the accommodation, delays due to construction, or any other reason or event which Trident Holiday Homes acting as Agents even with all due care, could not foresee or forestall.

Utility Charges:

Gas, heat and electricity are extra charges and there are different payment calculations depending on the property location.

Fixed Daily Charges – some properties charge a set daily amount (which varies throughout the year). Depending on the property booked, these charges are either due at the time of booking or on-site and will be detailed in your receipt if paid on booking or locally on departure.

Meter Reads – some properties charge by reference to meter reads at prevailing rates for gas/electricity, with the amount consumed payable on departure to the Property Manager.

Pre-paid Meters – some properties have ‘Pay as you Go’ meters for electricity where guests are responsible for topping up locally.

Should utility charges not be paid on departure, they will be deducted from the security deposit without further notice. A breakdown of these charges is available from the Owner/Property Manager.

Utility contribution – Depending on the location you have booked you may be charged a non-refundable Utility Contribution of €40. If so, this is paid with your holiday balance and can be seen on your booking confirmation. If a Utility Contribution is not stated on your Booking Confirmation above, we advise you to check with the Owner/ Property Manager how utilities are charged as this may vary by location.

If you have been charged a €40 Utility Contribution, then any  balance due will:

1. Need to be paid locally to the Owner/Property Manager, check how this balance is calculated as this varies by Property.
or
2. If you booked a property with a Pay as you Go Electricity Meter, this will be credited with €40 on the first day of your stay.  You will then need to top up your meter during your stay.

Gas / Oil charges if applicable, these charges are payable locally, based on consumption and are not included in what is paid at the time of booking. A breakdown of these charges is available from the Owner / Property Manager.

Electric Vehicles (EV) – these should not be charged at the property unless otherwise agreed with the Owner / Property Manager because in most cases the property insurance excludes this due to inherent fire risks involved. Where any EV charging is agreed upon and occurs, the cost of this is not included in any fixed daily rate charged to you for electricity and as such extra charges are payable based on consumption.

Mandatory Security Deposit:

A minimum refundable security deposit of €200 (per property) must be paid before check-in to the local Property Manager. This deposit is taken over the phone, by pre-authorising your credit card when you call the Property Manager to arrange your arrival time 48 hours in advance of arrival.

This deposit can increase to €500 (per property), depending on the location and/or time of the year. It must be paid before check-in prior to check in to the property. Refusal or inability to pay this before check-in is grounds for booking cancellation, without any refund of any monies paid to date.

All payments will be pre-authorised on your debit or credit card upon arrival and automatically released off your card 28 days after it is taken.

Failure to leave the accommodation in a clean and tidy condition at the designated departure time may result in the loss of all or part of your security deposit. We also reserve the right to deduct the cost of any breakages or damages against the Security Deposit.

When a rental is for longer than one week, cleaning of the property during rental must be requested from the local Property Manager and a fee may apply.

Prior to arrival, we reserve the right to charge an increased mandatory security deposit of €500 at certain times of the year for example during festivals, during certain sporting events, bookings from Stag/Hen parties and New Year’s etc. You will be contacted about this before arrival. If a customer does not wish to pay this security deposit in advance, then we reserve the right to cancel their booking and refund all amounts paid less the booking fee of €56. Please note we do not take cash mandatory security deposits due to security concerns.

We reserve the right to hold onto the security deposit paid in the event of the property being used for a party or event which causes inconvenience to occupants of nearby properties, irrespective of whether any damage was caused to the house booked. We do not allow the staging of parties with gatherings over the stated property occupation unless otherwise agreed and reserve the right to withhold the security deposit if such an event is staged in a property booked with us.

Arrival & Departure Time:

You must call your local Property Manager/Owner with your estimated arrival time 48 hours before your arrival date. You will find the contact number for your Property Manager/Owner in the correspondence which was emailed to you when the final payment was made, ‘Subject: Directions & Key Collection Arrangements’.

Specific arrival and departure times are outlined in the above-mentioned correspondence. Our normal arrival time is 5.30 pm but this can vary by Property.

Failure to notify the local Property Manager of a late arrival may result in your reservation being cancelled. Late arrivals may in some cases be facilitated by prior arrangement only and may incur a late arrival fee of €25.

Right to Decline:

Trident Holiday Homes reserves the right to refuse, alter or cancel a booking, even after receipt of final payment.

In addition, the company is relieved of all liability should booked accommodation is not available due to circumstances beyond our control. In such an instance, alternative arrangements will be made in a similar accommodation, or a full refund will be offered. However, no refund or liability will apply to a situation where a client is requested to vacate, or leaves of their own accord, before the expiration of the booking.

Behaviour:

Trident Holiday Homes reserves the right to decline and/or terminate a booking if it believes that the nature or purpose of the booking proposed by the Guests either before or during a holiday is inconsistent and not suited to the nature of the property and may be inconsistent with the safety, enjoyment or well-being of other occupants in nearby properties.

Accommodation Capacity:

For Insurance reasons, the total number of clients staying in each property must not exceed the maximum capacity.

Bringing your Pet on Holiday:

If you have reserved a pet-friendly property, charges apply. These charges are payable on-site to the local Property Manager/Owner. Prices vary per property from €20 – €85 per booking, maximum of 2 pets per booking. Dog(s) must be stated when you initially book your property so it can be noted on your booking. The behaviour of any dog in a property is the sole responsibility of the person booking the property.

Please note dogs are only accepted in specific properties and your dog will not be accepted without prior confirmation of this at the time of booking.  Please be advised that we do not allow breeds of dogs in our properties that are listed under the ‘Control of Dogs Regulations, 1998′ and any subsequent legislation. It is the duty of the person booking the property to ensure compliance with this and if you bring a restricted breed of dog with you on holiday, we will insist that you make alternative arrangements to house the dog or that you vacate the property immediately. If you are asked to vacate the property, then no refund will be payable for any unused part of your stay.

Unfortunately, we do not accept cats at any of our properties.

Liability:

Trident Holiday Homes, its employees or agents shall not be liable for any damages, loss, or personal injury which may be sustained by persons or property at any time during the reserved stay.

Complaints:

In the unlikely event of a complaint, it should be brought to the attention of the local Property Manager immediately. Failure to register a complaint while on-site will invalidate a future claim. Failing a satisfactory solution, you should contact Trident Holiday Homes by completing a Guest Feedback Form which can be accessed here within 14 days of departure.

Default by the Customer:

The consumer is obliged to ensure that all documentation and details issued to you by Trident Holiday Homes are correct. In the unlikely event that you do not agree with the documentation, it must be brought to our attention immediately.

Bed Linen & Towels:

Bed linen is supplied free of charge in all our properties.

Towels are not supplied but are available for hire in most of our properties. Towels are subject to a charge of normally €3 – €6 per set.

When a property is rented for more than one week, you may liaise directly with the local Property Manager if fresh bed linen and towels are required. A fee may be required for these extra services.

Cots & Highchairs:

Cots and highchairs are available but must be booked in advance, please note charges may apply in some locations. Cot linen is not provided. Cots and highchairs must be requested at the time of booking. If you wish to order a cot(s) and/or highchair(s) please contact us by dialling +353 (0)1 201 8400. 

Special Requests:

Requests for specific properties, etc. must be made at the time of reservation and whilst we will endeavour to meet all special requests, they cannot be guaranteed. If confirmation of your reservation depends on a particular property being available, we regret that we cannot accept the booking.

Disabled Persons:

It shall be the consumer’s responsibility to disclose, before any physical or mental conditions of a member of the party which may be relevant. Trident Holiday Homes reserves the right to decline to provide a holiday for a disabled person where in our mind; the property would be inconsistent with the special needs of a disabled person.

Group Bookings:

Trident Holiday Homes does not accept bookings from groups if it believes that the nature or purpose of the booking proposed by the Guests is inconsistent and not suited to the nature and location of the property and may be inconsistent with the safety, enjoyment or well-being of other occupants in nearby properties unless otherwise agreed in writing.

We reserve the right to refuse to check-in to such groups and will not refund any monies paid in advance in the event of non-disclosure that the booking was a Group Booking – Guests from different families travelling and staying together in one or multiple properties.

For group bookings, the refundable mandatory security deposit per property booked must be paid before arrival at our central reservation office. This will be refunded within 7 days of departure by our central reservation office once the local Property Manager/Owner has confirmed to us that the properties occupied were left in an acceptable condition. We reserve the right to charge an increased mandatory security deposit for group bookings of more than 1 property.

Age Restrictions:

No guest under the age of 18 can book a Trident Holiday Homes property. Guests under the age of 18 must be accompanied by at least one person over 18 years of age.

Confirmation of Bookings:

All bookings are subject to availability. In the unlikely event of us being unable to allocate you the property that you booked, you will be given the options of either accepting an offer of alternative accommodation of a similar standard, in a similar location or a full refund of all monies paid to us. If you opt to take a refund, compensation will be limited to the amount of money we have received to date.

Trident Holiday Homes Gift Voucher:

Cash Gift Vouchers can only be redeemed in EURO.

Cash Gift Vouchers can only be used to book an Irish property listed on our website.

Cash Gift Vouchers are valid for 5 years from the date of purchase.

By purchasing a Cash Gift Voucher, you accept our terms and conditions in full listed on our website www.tridentholidayhomes.ie/general-conditions.

How do I redeem my Cash Gift Voucher?

Once you have selected a property you wish to book, simply call us on +353 1 201 8440 and mention the ‘code’ noted on the voucher to complete your booking.

Special Offer Terms & Conditions:

• All special offers run independently of each other and cannot be used in conjunction with another offer for the same booking, therefore only one offer can be used per booking.
• Special offers apply to holiday bookings only (terms of less than 5 weeks) and cannot be used on long-term rentals. All enquiries related to long-term rentals are dealt with separately by the Trident Holiday Homes long-term rental team.
• Special offers which are available in participating properties will be listed.
• All special offer bookings are subject to availability and some featured locations may be subject to reduced availability at certain times of year including festivals and race weeks.
• Special offer discounts are applied to the rates quoted in the Trident Holiday Homes rates and exclude utility charges, booking fees and any other additional charges.
• Special offers apply to a maximum of 2 properties per booking. Requests for more than 2 properties at a special offer rate will be dealt with on application through our call centre at +353 (0)1 201 8440.
• Please note many properties which feature on our website are allocated by private owners. From time to time an Owner may offer a discount on their website. If you find a property cheaper on the Owners website, we are happy to match that rate for the same arrival and departure dates. Only one promotional code may be used per booking.

Promotional Code – Promo Code:

• Only one promo code is applicable per booking.
• Promo codes can only be used when making an online booking via our website www.tridentholidayhomes.ie. You are unable to use a promo code via the Trident Holiday Homes call centre.

Coronavirus (COVID-19):

We wish to advise you that our normal terms and conditions listed above still apply regarding COVID-19. This will be reviewed should the situation change.

Items left on the premises:

We do not accept responsibility for items left on the premises. We kindly advise our guests to check and take all their belongings when leaving.